Last updated: November 15, 2024

 

 

 

This privacy notice for Qualithia Counselling ('the business owner'), describes how and why information might be collected, stored, used, and/or shared ('processed') when you use the business owner's services ('Services'), such as when you:

• Visit this website at www.qualithia.co.uk, or any website belonging to the business owner that links to this privacy notice

• Engage with the business owner in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with the policies and practices outlined here, please do not use our Services. If you still have any questions or concerns, please contact the business owner at adam.newman@qualithia.co.uk.

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SUMMARY OF KEY POINTS

 

What personal information is processed? When you visit, use, or navigate the Services, personal information may be processed depending on how you interact with Qualithia Counselling and the Services, the choices you make, and the products and features you use.

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Is any sensitive personal information processed?  Sensitive personal information may be processed when necessary with your consent or as otherwise permitted by applicable law.

 

Is any information collected from third parties? Qualithia Counselling does not collect any information from third parties.

 

How is your information processed? Your information is processed to provide, improve, and administer the Services, communicate with you, for security and fraud prevention, and to comply with law. Your information may also be processed for other purposes with your consent. Your information is processed only when there is a valid legal reason to do so.

 

In what situations and with which parties is your personal information shared? Your information may be shared in specific situations and with specific third parties.

 

How is your information kept safe? Qualithia Counselling has organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so it cannot be promised or guaranteed that hackers, cyber criminals, or other unauthorized third parties will not be able to bypass security and improperly collect, access, steal, or modify your information.

 

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

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How do you exercise your rights? The easiest way to exercise your rights is by contacting the business owner, who will consider and act upon any request in accordance with applicable data protection laws.

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1. WHAT INFORMATION IS COLLECTED?

 

Personal information you disclose.

 

Qualithia Counselling will collect personal information that you voluntarily provide when you express an interest in obtaining information about the business and/or Services, when you participate in activities on the Services, or otherwise when you make contact.

 

Personal Information Provided by You. The personal information that is collected depends on the context of your interactions with the business and the Services, the choices you make, and the products and features you use. The personal information collected may include the following:

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• names

• DOB

• sex

• phone numbers

• email addresses

• mailing addresses

• contact preferences

• billing addresses

• job titles

• GP address

• next of kin details

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Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, the following categories of sensitive information will be processed:

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• health data

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All personal information that you provide must be true, complete, and accurate, and you must notify the business of any changes to such personal information.

 

Information automatically collected

 

Qualithia Counselling automatically collects certain information when you visit, use, or navigate this Website or the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of the Services, and for internal analytics and reporting purposes.

 

Like many businesses, information is also collected through cookies and similar technologies.

 

 

2. HOW IS YOUR INFORMATION PROCESSED?

 

Your personal information is processed for a variety of reasons, depending on how you interact with the Services, including:

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• To deliver and facilitate delivery of services to the user. This information may be processed to provide you with the requested service.

• To request feedback. This information may be processed when necessary to request feedback and to contact you about your use of the Services.

• To protect our Services. This information may be processed as part of our efforts to keep the Services safe and secure, including fraud monitoring and prevention.

• To save or protect an individual's vital interest. This information may be processed when necessary to save or protect an individual’s vital interest, such as to prevent harm.

 

3. WHAT LEGAL BASES ARE RELIED ON TO PROCESS YOUR INFORMATION?

 

The General Data Protection Regulation (GDPR) and UK GDPR requires businesses to explain the valid legal bases they rely on in order to process your personal information. As such, Qualithia Counselling may rely on the following legal bases to process your personal information:

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• Consent. This information may be processed if you have given permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time, and the easiest way to do this is by making contact via email at adam.newman@qualithia.co.uk

• Performance of a Contract. This information may be processed when it is believed necessary to fulfil any contractual obligations to you, including providing the Services or at your request prior to entering into a contract with you.

• Legitimate Interests. This information may be processed when it is believed reasonably necessary to achieve legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, your personal information may be processed for some of the purposes described in order to:

• Diagnose problems and/or prevent fraudulent activities

• Understand how users use the Services so user experience can be improved

• Legal Obligations. This information may be processed where it is believed necessary for compliance with legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend legal rights, or disclose your information as evidence in litigation in which the business or business owner is involved.

• Vital Interests. This information may be processed where it is believed necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

 

4. WHEN AND WITH WHOM IS YOUR PERSONAL INFORMATION SHARED?

 

Qualithia Counselling may need to share your personal information in the following situations:

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• Business Transfers. Your information may be shared or transferred in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

5. ARE COOKIES AND OTHER TRACKING TECHNOLOGIES USED?

 

Qualithia Counselling may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with the Services. Some online tracking technologies help to maintain the security of the Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

 

Third parties and service providers are also permitted to use online tracking technologies on the Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on the Services or on other websites.

 

Information about how the business uses such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

 

6. HOW LONG IS YOUR INFORMATION KEPT?

 

Your personal information is kept for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require the business from keeping your personal information for longer than 5 years.

 

When there is no ongoing legitimate business need to process your personal information, it will either be deleted or anonymized or, if this is not possible (for example, because your personal information has been stored in backup archives), then the business will securely store your personal information and isolate it from any further processing until deletion is possible.

 

7. HOW IS YOUR KEPT INFORMATION SAFE?

 

Qualithia Counselling has implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information processed. However, despite safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so it cannot be promised or guaranteed that hackers, cyber criminals, or other unauthorized third parties will not be able to defeat security measures and improperly collect, access, steal, or modify your information. Although the business will do its best to protect your personal information, transmission of personal information to and from the Services is at your own risk. You should only access the Services within a secure environment.

 

8. IS INFORMATION COLLECTED FROM MINORS?

 

The business does not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If it is learnt that personal information from users less than 18 years of age has been collected, the business owner will deactivate the account and take reasonable measures to promptly delete such data from any records. If you become aware of any data may have been collected from children under age 18, please make contact at adam.newman@qualithia.co.uk.

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

 

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information.

 

The business owner will consider and act upon any request in accordance with applicable data protection laws.

 

If you are located in the EEA or UK and you believe that the business is unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

 

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

 

Withdrawing your consent: If the business is relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by making contact at adam.newman@qualithia.co.uk

 

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

 

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services on this Website or with the Services.

 

If you have questions or comments about your privacy rights, make contact at adam.newman@qualithia.co.uk.

 

10. CONTROLS FOR DO-NOT-TRACK FEATURES

 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalised. As such, the business does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that must be followed in the future, you will be informed about that practice in a revised version of this privacy notice.

 

11. ARE UPDATES MADE TO THIS NOTICE?

 

The business owner may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this privacy notice. If material changes are made to this privacy notice, you may be notified either by the posting of a notice of such changes or by being directly sent a notification. You are encouraged to review this privacy notice frequently to be informed of how your information is being protected.

 

12. HOW CAN YOU CONTACT QUALITHIA COUNSELLING ABOUT THIS NOTICE?

 

If you have questions or comments about this notice, make contact at adam.newman@qualithia.co.uk.

 

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13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA COLLECTED FROM YOU?

 

Based on the applicable laws of your country, you may have the right to request access to the personal information collected from you by Qualithia Counselling, details about how it has been processed, correct inaccuracies, or to delete your personal information. You may also have the right to withdraw your consent to the business processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.